Privacy Policy
This policy explains how Tella Tarot handles information when you use the mobile app or these support pages.
1. Who is responsible
Tella Tarot is operated by Farnaz Ahmadi in Berlin, Germany. For privacy questions or requests, contact hello@tellatarot.com.
2. Information we process
Account information
Creating an account is optional. If you create one, we process your email address, display name, a Firebase user identifier, and authentication information needed to sign you in. Tella does not receive your plain-text password.
Reading content
When you request a reading, we process the question you enter, the reading type, the selected card names and directions, and the generated interpretation. When you use photo recognition, we also process the image you choose or take. Please do not include confidential information about yourself or another person in a question or image.
Readings saved on your device
Saved readings and follow-up content are stored in a local database on your device. They are separated by the Firebase user identifier for the signed-in account. Tella does not currently synchronize this archive to a cloud reading-history database.
Technical and security information
Our infrastructure may process limited technical data such as device and app information, IP address, request time, authentication status, App Check signals, error details, performance measurements, and short-lived anti-abuse counters. We use this information to secure the app, prevent misuse, diagnose failures, and keep the service reliable.
Camera and photo-library access
The app requests camera or photo-library access only when you choose to photograph or upload tarot cards. You can deny or revoke these permissions in your device settings and use manual card selection instead.
Support messages
If you email us, we process your email address and the content of your message so that we can answer and resolve your request.
3. How we use information
- to create and secure an optional account;
- to generate tarot interpretations and follow-up answers;
- to recognize tarot cards in a photo when you ask us to;
- to maintain local saved readings on your device;
- to prevent abuse, investigate errors, and maintain performance;
- to respond to support, privacy, and deletion requests; and
- to comply with legal obligations.
4. Service providers
We use the following processors to operate Tella:
- Google Firebase for authentication, app-integrity checks, cloud functions, hosting, and technical performance or security services. See Firebase privacy and security information.
- OpenAI to generate interpretations and recognize tarot cards. The relevant question, card information, and—when selected—the card photo are sent through the OpenAI API for this purpose. See OpenAI's business-data privacy information.
- Apple and Google when they distribute the app and provide store, device, or platform services. Their own privacy policies apply to information they collect independently.
Some providers may process information outside the European Economic Area. Where required, transfers are protected through recognized legal safeguards such as adequacy decisions or standard contractual clauses.
5. Storage and retention
- Local saved readings: remain on your device until you delete them, delete the account in the app, clear app data, or uninstall the app.
- Account data: remains while your account is active and is removed when the account is deleted, subject to limited legal or security exceptions.
- AI requests: are transmitted to provide the requested result. Tella does not intentionally maintain a permanent cloud archive of your questions, photos, or generated readings. Infrastructure providers may keep limited logs for security, abuse prevention, and service operation under their applicable retention rules.
- Support correspondence: is kept only as long as reasonably needed to handle the request and meet legal obligations.
6. Legal bases in the EEA and UK
Depending on the activity, we process information because it is necessary to provide the service you requested, because we have a legitimate interest in securing and improving the service, because you chose to grant a device permission, or because the law requires it. You may withdraw a permission in your device settings at any time; this does not affect earlier lawful processing.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, and to complain to a data-protection authority. Contact hello@tellatarot.com to make a request. We may need to verify that the account belongs to you.
You can delete your account directly in the app or use our account-deletion page if you no longer have access to the app.
8. Children
Tella is not directed to children under 16. If you are below the age at which you can consent to data processing in your country, use the app only with permission from a parent or legal guardian.
9. No advertising sale or cross-app tracking
Tella does not currently include third-party advertising, sell personal information, or track you across other companies' apps or websites for advertising purposes.
10. Security
We use reasonable technical and organizational measures, including encrypted connections, Firebase Authentication, and app-integrity checks. No online service can guarantee absolute security.
11. Changes to this policy
We may update this policy when the app or legal requirements change. We will publish the revised version here and change the effective date. If a change materially affects your rights, we will provide an additional notice where reasonably possible.
12. Contact
Tella Tarot
Farnaz Ahmadi
Berlin, Germany
hello@tellatarot.com